Effective date: 22 July 2026
Vireal (“Vireal”, “we”, “us”) provides healthcare growth, marketing, analytics and automation services across MENA. This Privacy Policy explains how we handle personal information when you use vireal.co, request a growth assessment, contact us, or communicate with us through WhatsApp.
Information we collect
- Contact and enquiry information, such as your name, business email, phone or WhatsApp number, organisation, website, requested service and message.
- Assessment and lead information, including answers submitted through our Growth Assessment and the status of our follow-up.
- Technical and attribution information, such as landing page, referrer, campaign and UTM parameters, click identifiers, device/browser information, consent choices and website interactions.
- WhatsApp message information, including your WhatsApp identifier, profile name, message content, timestamps and delivery status when you contact us through WhatsApp.
Please do not send patient records, medical information or other sensitive personal data through our public forms or WhatsApp channel.
How we use information
- Respond to enquiries and provide requested assessments or consultations.
- Operate our lead-management and customer-relationship workflows.
- Measure website and campaign performance, improve our services and prevent fraud or misuse.
- Comply with legal obligations and protect our rights, systems and users.
- Send marketing communications only where permitted and subject to your choices.
Legal bases and consent
Depending on your location and the context, we process information with your consent, to take steps requested by you before entering a contract, to perform a contract, to meet legal obligations, or for legitimate business interests that do not override your rights. You may withdraw consent at any time.
Cookies, analytics and advertising
We use necessary technologies to operate and secure the site. With your consent, we may also use analytics and advertising technologies, including Google and Meta services, to understand performance and attribute campaigns. You can change or withdraw non-essential consent through the site’s cookie settings.
Service providers and international processing
We use authorised providers to host the website, automate workflows, store business records, provide analytics and advertising, and support WhatsApp communications. These may include Hostinger/WordPress, Google, Meta and n8n. Information may be processed outside your country. Where required, we use contractual and organisational safeguards appropriate to the transfer.
We do not sell personal information. We disclose it only to authorised service providers, professional advisers, authorities where legally required, or as part of a legitimate business transaction subject to appropriate protections.
Retention and security
We retain personal information only for as long as necessary for the purposes described above, including follow-up, contractual, tax, legal, security and dispute-resolution requirements. We apply reasonable technical and organisational measures, but no online service can guarantee absolute security.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent. To request deletion or exercise another privacy right, email info@vireal.co or follow our Data Deletion Instructions. We may need to verify your identity before acting.
Children
Our services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through this website.
Changes and contact
We may update this policy when our practices or legal requirements change. The effective date above identifies the latest revision. Questions or requests may be sent to info@vireal.co.
